Privacy Policy

Altun Elektronik (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal data. This Privacy Policy details the types of information we collect, how we use it, why we share it, how we secure it, and your rights regarding your personal data when you visit and make purchases from altunelektronik.com (the “Site”).

1. Introduction and Scope

This Policy governs the data practices of Altun Elektronik, an online retailer specializing in electronic goods, components, and related accessories. By accessing or using our Site, you consent to the data practices described in this Policy.

2. The Data Controller

The entity responsible for the processing of your personal data is:

Altun Elektronik E-Mail: [email protected]

Please use the dedicated email address for all privacy-related inquiries, data access requests, or to exercise your rights.

3. Personal Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you. The personal data collected falls into the following categories:

3.1. Information You Voluntarily Provide (Customer and Account Data)

This information is collected when you create an account, place an order, subscribe to our newsletter, or contact customer support.

• Identity & Contact Data: Name, surname, email address, physical billing address, shipping address, and telephone number.

• Commercial & Transaction Data: Records of products or services purchased, purchasing history, order details, and product preference information.

• Payment Data: Credit/debit card details (last four digits and expiration date, as we do not store full payment card information), bank account details (for refunds), and records of payment processing through third-party processors.

• Account Credentials: Encrypted passwords and login details for your Altun Elektronik account.

• Communications & Feedback: Content of messages sent to us (via email, chat, or contact forms), customer service records, and survey responses.

3.2. Automatically Collected Information (Technical & Usage Data)

This information is collected automatically as you browse or interact with our Site:

• Device & Usage Data: Internet Protocol (IP) address, browser type and version, operating system, device identifiers, time zone setting, and mobile network information.

• Browsing & Tracking Data: Information about how you use our Site, including referring/exit pages, date/time stamps, pages viewed, products viewed, search terms used, clickstream data, and session duration.

• Location Data: Approximate geographical location derived from your IP address.

• Cookies & Tracking Technologies: Data collected via cookies, web beacons, and similar technologies. (See Section 6 for more detail).

3.3. Information from Third Parties

We may receive information about you from other sources, including:

• Shipping & Logistics Partners: Updated delivery and address information for order fulfillment.

• Payment Processors: Confirmation of payment successful or failed transactions.

• Advertising Partners: Information about your interaction with our advertisements on third-party platforms.

4. How We Use Your Personal Information (Purposes of Processing)

We process your personal information for a variety of legitimate purposes, relying on several legal bases (where applicable under regulations like GDPR):

5. Sharing and Disclosure of Your Personal Information

We do not sell your personal data. We only disclose your information to the following categories of third parties, strictly for the purposes outlined above:

• Service Providers: Third-party vendors and partners who perform services on our behalf, such as:

  • Payment Processors: To securely handle payment transactions (e.g., Stripe, PayPal). We do not store full credit card details.

  • Shipping & Logistics Companies: To deliver your electronic orders (e.g., UPS, FedEx, local postal services).

  • Cloud Hosting & IT Providers: For data storage, website hosting, and security maintenance.

  • Marketing & Analytics Partners: For advertising, email distribution, and analyzing website traffic (e.g., Google Analytics).

• Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity.

• Legal & Law Enforcement: When required by law, subpoena, or court order, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

• Necessary Cookies: Required for the operation of the Site, such as enabling shopping cart functionality and user log-in.

• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around the Site.

• Functionality Cookies: Used to recognize you when you return to our Site and remember your preferences (e.g., language or region).

• Targeting/Advertising Cookies: Record your visit to our Site, the pages you have visited, and the links you have followed to enable us to make our website and advertising more relevant to your interests.

You can set your browser to refuse all or some cookies, but please note that some parts of the Site may not function correctly without them.

7. Data Security and Retention

7.1. Data Security

We are committed to ensuring the security of your personal data. We implement technical and organizational measures designed to protect against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to personal data transmitted, stored, or otherwise processed.

• Encryption: We use Secure Socket Layer (SSL) or Transport Layer Security (TLS) encryption technology to protect data transmission on our Site.

• Access Control: Access to personal data is restricted to employees, agents, and contractors who have a legitimate business need to know that data.

• Payment Security: All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

7.2. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Order Data: Retained for the duration necessary to fulfill the order, warranty period, and legal obligations (e.g., tax and accounting laws).

• Marketing Consent: Retained until you withdraw your consent or for a set period following inactivity.

• Customer Service Records: Retained for a period to allow us to review past issues and improve service.

8. Your Data Protection Rights

Depending on your location and applicable law (such as GDPR for EU residents or CCPA for California residents), you may have the following rights regarding your personal data:

8.1. Right to Access (Right to Know)

You have the right to request copies of the personal data we hold about you. This includes the categories of personal information we have collected, the sources, the purpose for collecting it, and the categories of third parties with whom we share it.

8.2. Right to Rectification (Correction)

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete. You can often correct your account information directly in your online account portal.

8.3. Right to Erasure (Deletion)

You have the right to request that we delete your personal data, under certain conditions, such as when the data is no longer necessary for the purpose for which it was collected.

8.4. Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions, such as if you contest the accuracy of the data.

8.5. Right to Object to Processing

You have the right to object to our processing of your personal data, especially when processing is based on our legitimate interests or for direct marketing purposes.

8.6. Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

8.7. Right to Withdraw Consent

If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.

8.8. Right to Non-Discrimination (CCPA)

We will not discriminate against you for exercising any of your privacy rights.

9. International Data Transfers

Altun Elektronik’s primary operations may involve the storage or processing of your personal data outside of your country of residence, including potentially countries with different data protection standards than those in your country.

Where required by law, we will ensure that any such transfer is subject to appropriate safeguards, such as:

• Transferring data only to countries deemed to provide an adequate level of protection for personal data.

• Using standard contractual clauses (SCCs) approved by the relevant governing bodies.

• Implementing other security measures as required by law.

By using our Site, you understand that your personal data may be transferred to facilities and third parties outside your country of residence.

10. Links to Other Websites

Our Site may contain links to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children’s Privacy

Our Site is not directed to individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices concerning your personal data, please contact us:

• By Email: [email protected]